Digital inclusion

Our goal is to bring technology to all people so that they can benefit from all the opportunities it offers and thereby build fairer, more prosperous and sustainable societies.

The pillars of digital inclusion

We have set ambitious goals to boost digitalization and tackle inequalities.

Telefónica has been a world leader in digital inclusion since 2021, according to the World Benchmarking Alliance

Infrastructure Deployment

We are extending our telecommunications infrastructure and developing new technologies to bring connectivity and digital services to everyone:

  • We connect the disconnected or those with limited connection:  we bring our services to all regions, including rural or hard-to-reach areas, with projects such as “Internet para Todos”  or with innovative agreements and business models.
  • We improve and expand broadband coverage with the latest technologies to ensure that the whole of society has access to the benefits of digitalisation.

We are committed to achieving 90-97% mobile broadband coverage in rural areas in our core markets by 2024

Inclusive access

Beyond infrastructure, we contribute to removing those barriers that limit the use of digital services by means of:

  • Affordability solutions, ranging from “Social Subscriptions”, for people in vulnerable situations, to a range of rates, including prepaid solutions, which make access to communications possible for the majority of the population.
  • Contribution to public Universal Service funds, that ensure access to basic communication services, pay-as-you-go mobile service, specific broadband packages and services for small businesses and entrepreneurs.
  • Accessibility and technologies working for people with disabilities that ensure that our digital services can be accessed by all and guarantee technology can become a key tool for improving the lives of people with different abilities, leaving no one behind.

We are pioneers in the sector in sustainable financing -in 2022 it exceeded 27% of the company’s total financing- to support projects with social and environmental impact

Digital skills

Through our Foundation, we foster the learning of digital skills through programmes that help people to acquire the necessary knowledge and skills to make effective use of digital services. We develop initiatives that make it possible to:

  • Learn how to use technology, at a basic level, with programmes such as  GURU, Digital mobil im Alter, Reconectados and Renacer Digital, for older people.
  • Contribute to improving the quality of education in the world through ProFuturo.
  • Foster knowledge of programming tools and key technology for accessing the current job market through programmes such as Conecta Empleo.
  • Teach (through initiatives such as Campus 42) advanced digital skills to improve capabilities and employability.

Fundación Telefónica helped more than 1 million people to improve their digital skills in 2023

Responsible use

We work to minimise concerns about security and privacy risks, and we foster responsible use of technology, mainly among vulnerable groups such as minors. In this respect, we have many awareness-raising and training initiatives.

Innovation and relevant content and services

We develop new services that help us add value to connectivity. Mobile financial solutions, health services, Big Data applications to assess pollution in cities or manage epidemics and Smart Agriculture applications are some of the solutions that contribute to social development and provide useful and necessary tools for many people.

More information on Innovation section.

Over 28 million people impacted by awareness-raising activities concerning healthy and safe Internet and screen use

Further Information

Inclusive digitalisation
Telefónica Centenary logo Celebrate with us the Telefónica Centenary